Posts from September 2004
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| Metronet - Connectivity - General | |
|---|---|
| 27th of September 2004, 15:53:25 | Service Issues [All OK] |
| Metronet - - General | |
|---|---|
| 27th of September 2004, 15:53:07 | Service Issues [All OK] |
| Metronet - Connectivity - General | |
|---|---|
| 09th of September 2004, 19:47:50 | Service Issues [On-going Issues] |
| Further update from Packet Exchange (PX) indicates they are going to transition our transit ports to a different part of their network which may result in one or two small outages while this move takes place later this evening (exact time unknown as... | |
| Metronet - Connectivity - General | |
|---|---|
| 09th of September 2004, 17:40:29 | Service Issues [On-going Issues] |
| We have had an update from Packet Exchange (PX) to advise us that from now till around 8pm we may see the intermittant connectivity via Level3 continue and we have as a result increased our routing via ClaraNet but that some routes may take longer... | |
| Metronet - Connectivity - General | |
|---|---|
| 09th of September 2004, 17:19:36 | Service Issues [On-going Issues] |
| Our routing via Level3 is experiencing intermittent issues via our Packet Exchange transit point which is resulting in traffic being routed via our ClaraNet transit as and when. If the problem persists and PX are unable to apply a fix we will... | |
| Metronet - ADSL - General | |
|---|---|
| 09th of September 2004, 00:41:46 | Service Issues [All OK] |
| The software upgrade to our 2nd PPP server is now complete and traffic is coming back to normal levels. If you are unable to login still please contact our support team who can investigate your case with BT for stale sessions etc. | |
| Metronet - ADSL - General | |
|---|---|
| 08th of September 2004, 23:46:05 | Service Issues [On-going Issues] |
| services may be disrupted while engineers carry out the upgrade to our other PPP server. We will update once work is completed. | |
| Metronet - ADSL - General | |
|---|---|
| 08th of September 2004, 00:47:43 | Service Issues [All OK] |
| The software upgrade to one of our ADSL PPP servers has now been completed and customers are flooding in and traffic is flowing. While we have worked with BT to ensure there are no stale sessions on the Redbacks we cannot discount some customers... | |
| Metronet - ADSL - General | |
|---|---|
| 07th of September 2004, 23:43:50 | Service Issues [On-going Issues] |
| Work on upgrading the OS on one of our PPP servers is due to begin at 1am (BST). | |
| Metronet - ADSL - General | |
|---|---|
| 04th of September 2004, 17:05:55 | Service Issues [On-going Issues] |
| ADSL Fixes Update: We have now applied a work around for the Redback issues to one of our PPP servers. This is step one in a 3 step process to improve the reliability of the service, which has clearly diminished recently....Our engineers will be... | |
| Metronet - ADSL - General | |
|---|---|
| 04th of September 2004, 14:22:34 | Service Issues [On-going Issues] |
| As we have mentioned previosuly we cannot wait any longer for Redback to come back with their fix and our engineers are fast tracking a work around for the L2TP problems. In doing this we are work furiously to test a solution and apply it to one of... | |
| Metronet - ADSL - General | |
|---|---|
| 04th of September 2004, 09:02:07 | Service Issues [On-going Issues] |
| ADSL sessions had been limited by BT on the Redbacks last night due to the stability problems and it appears the limits have not been raised to shat they should be and thus many customers are not able to connect. BT are investingating. | |
| Metronet - ADSL - General | |
|---|---|
| 04th of September 2004, 00:41:26 | Service Issues [All OK] |
| ADSL have been restored as of approx midnight (BST) and we have been monitoring along with BT to ensure service is stable, for now. As the problems with instability are getting progressively worse we are going to bring forward some OS upgrades to... | |
| Metronet - ADSL - General | |
|---|---|
| 03rd of September 2004, 20:54:00 | Service Issues [On-going Issues] |
| BT have advised that both Redbacks will need rebooting to get them working correctly again and this involves sending an engineer to site - and one is on his way. Currently we do not have an eta or a restoration of full service time but we will keep... | |
| Metronet - ADSL - General | |
|---|---|
| 03rd of September 2004, 20:46:44 | Service Issues [On-going Issues] |
| BT are having trouble maintaing the Redbacks in a stable state resulting in intermittant connectivity or no connectivity for ADSL customers. | |
| Metronet - ADSL - General | |
|---|---|
| 03rd of September 2004, 20:05:55 | Service Issues [On-going Issues] |
| Partial ADSL service has been resumed via one of the Redbacks and BT are working to bring the other one back online asap. | |
| Metronet - ADSL - General | |
|---|---|
| 03rd of September 2004, 19:50:00 | Service Issues [On-going Issues] |
| ADSL services are yet again affected by an outage due to the 2 BT redbacks locking up the L2TP tunnels. We are working with BT to return service asap. If you are unable to login within the next few minutes please try in around 10 to 15mins time. | |
| Metronet - ADSL - General | |
|---|---|
| 03rd of September 2004, 17:20:25 | Service Issues [All OK] |
| ADSL services are returning to normal again. BT had restricted the number of connecting at any one given moment in time to ensure the Redbacks were not overloaded and fail again. Apologies again for the downtime and the obvious inconvenience these... | |
| Metronet - ADSL - General | |
|---|---|
| 03rd of September 2004, 16:06:58 | Service Issues [On-going Issues] |
| We are currently experiencing problems with the connection between the BT TUN servers and our own, and this may result in intermittent ADSL connectivity. We are currently working with BT to resolve the issue. Our apologies for the problems seen. | |
| Metronet - ADSL - General | |
|---|---|
| 02nd of September 2004, 23:14:10 | Service Issues [On-going Issues] |
| Some ADSL customers will have experienced an outage in the last few minutes and we are working with BT to find out what has happened to one of our BT Central tunnels. | |
| Metronet - Connectivity - General | |
|---|---|
| 01st of September 2004, 17:54:10 | Service Issues [All OK] |
| Connectivity via Level3 has been restored. Both Level3 and we are monitoring. | |
| Metronet - Connectivity - General | |
|---|---|
| 01st of September 2004, 17:17:17 | Service Issues [On-going Issues] |
| There is a problem with routing to some websites we are aware of due to a problem at Level3 (one of our transit providers). Level3 engineers are investigating and we should have an update shortly. | |
| Metronet - - General | |
|---|---|
| 01st of September 2004, 16:23:19 | Service Issues [On-going Issues] |
| Level3 - one of our transit providers - are having problems which is resulting in all ADSL traffic currently being routed via our other transit provider ClaraNet. | |
| Metronet - ADSL - General | |
|---|---|
| 01st of September 2004, 05:11:16 | Service Issues [All OK] |
| ADSL services should now be back to normal after the roll-back. Once BT and Redback have digested the data they have collated from the failed upgrade of the OS we will advise when they make another attempt at an upgrade. | |
| Metronet - ADSL - General | |
|---|---|
| 01st of September 2004, 04:30:00 | Service Issues [On-going Issues] |
| The planned upgrade of OS to the Redbacks by BT have not gone according to plan and BT are in the process of a roll-back to the previous version of software. The new software is causing further instability to the L2TP tunnels which means many... | |
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