Posts from February 2006
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| JTN Issues | |
|---|---|
| <This post is a follow-up> | |
| 24th of February 2006, 11:45:42 | Service Issues [On-going Issues] |
| This issue is currently effecting any changes made on the JTN control panel. This is being looked into by one of our developers who is currently investigating into a fix. Kind regards, James Bailey Comms Team | |
| dsl2.net Realm Planned Maintenance | |
|---|---|
| 24th of February 2006, 09:12:28 | Announcements (Metronet) |
| The dsl2.net realm will be moving across to the PlusNet network this morning as part of the network integration plan. This should not result in any disconnection for any customers; any customers connected at the time will stay connected. Any new... | |
| JTN Issues | |
|---|---|
| <View the update to this post> | |
| 23rd of February 2006, 15:29:16 | Service Issues [On-going Issues] |
| We are currently experiencing some problems with processng new orders on JTN. This is expected to be resolved within the next 24 hours. Kind regards, James Bailey Comms Team | |
| Metro2.net Realm Planned Maintenance | |
|---|---|
| 23rd of February 2006, 11:23:43 | Announcements (Metronet) |
| The Metro2.net realm will be moving across to the PlusNet network at 2pm today as part of the network integration plan. This should not result in any disconnection for any customers; any customers connected at the time will stay connected. Any new... | |
| Portal Problems | |
|---|---|
| <This post is a follow-up> | |
| 22nd of February 2006, 16:30:44 | Service Issues [All OK] |
| The problems with the Portal has now been resolved. Many apologies for the inconveniences caused. Kind regards, James Bailey Comms Team | |
| Portal Problems | |
|---|---|
| <View the update to this post> | |
| 22nd of February 2006, 15:57:57 | Announcements (Metronet) |
| We are currently experiencing problems with the Metronet Portal. This is currently being investigated by our Network engineers. Regards, James Bailey Comms Team | |
| Email Problems | |
|---|---|
| <This post is a follow-up> | |
| 22nd of February 2006, 10:14:52 | Service Issues [All OK] |
| We believe that we have now resolved the problems with some Metronet mailboxes. Many apologies for the inconveniences caused. Kind regards, James Bailey Comms Team | |
| Email Problems | |
|---|---|
| <View the update to this post> | |
| 21st of February 2006, 17:07:04 | Announcements (Metronet) |
| We're seeing some problems in receiving email to some of the Metronet mailboxes (not all) and also to sales@metronet.co.uk. This is resulting in a number of people sending email to the effected accounts getting a bounced email with a message... | |
| ADSL Connectivity | |
|---|---|
| <This post is a follow-up> | |
| 21st of February 2006, 16:46:44 | Service Issues [On-going Issues] |
| We are still working through fixing the billing issue a number of people have reported. Unfortunately, all of these issues are not as yet fixed, but we will update you accordingly. Thank thanks for your ongoing patience. Kind regards, James... | |
| ADSL Connectivity | |
|---|---|
| <This post is a follow-up> | |
| 21st of February 2006, 16:17:13 | Service Issues [On-going Issues] |
| We are still working through fixing the billing issue a number of people have reported. Unfortunately, all of these issues are not as yet fixed, but we will update you accordingly. Thank thanks for your ongoing patience. Kind regards, James... | |
| ADSL Connectivity | |
|---|---|
| <This post is a follow-up> | |
| 21st of February 2006, 16:15:02 | Service Issues [On-going Issues] |
| We are still working through fixing the billing issue a number of people have reported. Unfortunately, all of these issues are not as yet fixed, but we will update you accordingly. Thank thanks for your ongoing patience. Kind regards, James... | |
| ADSL Connectivity | |
|---|---|
| <This post is a follow-up> | |
| 21st of February 2006, 16:14:24 | Service Issues [On-going Issues] |
| We are still working through fixing the billing issue a number of people have reported. Unfortunately, all of these issues are not as yet fixed, but we will update you accordingly. Thank thanks for your ongoing patience. Kind regards, James... | |
| ADSL Connectivity | |
|---|---|
| <This post is a follow-up> | |
| 21st of February 2006, 16:03:13 | Service Issues [On-going Issues] |
| We are still working through fixing the billing issue a number of people have reported. Unfortunately, all of these issues are not as yet fixed, but we will update you accordingly. Thank thanks for your ongoing patience. Kind regards, James... | |
| ADSL Connectivity | |
|---|---|
| <This post is a follow-up> | |
| 21st of February 2006, 15:58:11 | Service Issues [On-going Issues] |
| We are still working through fixing the billing issue a number of people have reported. Unfortunately, all of these issues are not as yet fixed, but we will update you accordingly. Thank thanks for your ongoing patience. Kind regards, James... | |
| Metronet Mailboxes | |
|---|---|
| <This post is a follow-up> | |
| 21st of February 2006, 15:30:16 | Service Issues [All OK] |
| The issue previously effecting Metronet Legacy email account should now be resolved. Apologies for the inconveniences that this may have caused you. Kind regards, James Bailey Comms Team | |
| Metronet Mailboxes | |
|---|---|
| <This post is a follow-up> | |
| <View the update to this post> | |
| 20th of February 2006, 18:39:35 | Service Issues [On-going Issues] |
| We are still working on an issue whereby some users with legacy Metronet mailboxes (created before automatic extranet registrations) will be unable to login to their account and retreive mail. This problem will also affect any mailboxes that have... | |
| Authentication - Update | |
|---|---|
| <This post is a follow-up> | |
| 20th of February 2006, 18:31:53 | Service Issues [All OK] |
| The previously reported issues with ADSL and Dialup authentication have now been resolved, though our engineers are going to continue to monitor the situation to ensure that no further problems arise. Everyone should be able to reconnect now,... | |
| ADSL Connectivity | |
|---|---|
| <This post is a follow-up> | |
| <View the update to this post> | |
| 20th of February 2006, 18:01:47 | Service Issues [On-going Issues] |
| Due to the recent changes to Metronet support we are aware of a problem where some customers billed over the weekend are experiencing connectivity issues today. A fix has been put in place for this and customers will be able to reconnect shortly.... | |
| Portal Update | |
|---|---|
| <This post is a follow-up> | |
| 20th of February 2006, 17:58:24 | Service Issues [All OK] |
| Issues experienced previously with logging into your Portal should now all be resolved. Kind regards, James Bailey Comms Team | |
| Authentication - New | |
|---|---|
| <View the update to this post> | |
| 20th of February 2006, 17:46:03 | Service Issues [On-going Issues] |
| We are currently investigating an issue that is causing authentication to fail when attempting to connect via either ADSL or Dailup. Our engineers are working on a solution to this and we hope to have it resolved as swiftly as possible. We... | |
| Usage Graphs | |
|---|---|
| 20th of February 2006, 16:35:07 | Service Issues [On-going Issues] |
| We are aware that there is currently a problem with the usage graphs that are available via your portal. This is currently being investigated and we will update as soon as possible. Kind regards, James Bailey Comms Team | |
| ADSL Connectivity | |
|---|---|
| <View the update to this post> | |
| 20th of February 2006, 11:13:25 | Service Issues [On-going Issues] |
| Due to the recent changes to Metronet support we are aware of a problem where some customers billed over the weekend are experiencing connectivity issues today. We are working to resolve this and hope to have it fixed by this afternoon. We... | |
| Portal Update | |
|---|---|
| <This post is a follow-up> | |
| <View the update to this post> | |
| 20th of February 2006, 09:55:34 | Service Issues [On-going Issues] |
| It appears that there are still some problems relating to logging into the Portal. This is currently being investigated, but as a work around, if you use the 'login' button on the top right hand side of the page, this will allow you to login to... | |
| Metronet mailboxes | |
|---|---|
| <View the update to this post> | |
| 20th of February 2006, 09:29:20 | Service Issues [On-going Issues] |
| Some users with legacy Metronet mailboxes (created before automatic extranet registrations) will be unable to login to their account and retreive mail. We are aware of the problem and are investigating. This problem will also affect any mailboxes... | |
| Portal Update | |
|---|---|
| <This post is a follow-up> | |
| <View the update to this post> | |
| 19th of February 2006, 21:12:14 | Service Issues [All OK] |
| The issue with customers being unable to login with their username and password has been resolved. It was a problem with the password encyption on one of the database servers and this has now been fixed for everyone. Kind Regards Stewart... | |
| Email Update | |
|---|---|
| <This post is a follow-up> | |
| 19th of February 2006, 21:10:11 | Service Issues [On-going Issues] |
| The email issue has been resolved and tested locally we are just waiting for the DNS to update across the internet for all customers. For any metronet customers if they clear their DNS cache and restart their mail clients this should fix the... | |
| Email Update | |
|---|---|
| <This post is a follow-up> | |
| <View the update to this post> | |
| 19th of February 2006, 19:53:08 | Service Issues [On-going Issues] |
| The email servers have been updated and the DNS changed to allow customers to sucessfully login to the metronet mail servers and to resolve the earlier issues with this platform. We will continue to monitor this over the course of the next few... | |
| Portal Update | |
|---|---|
| <This post is a follow-up> | |
| <View the update to this post> | |
| 19th of February 2006, 19:49:45 | Service Issues [On-going Issues] |
| The password issue as been identified as an issue with the import of some customers data. A fix is being worked on and we hope to have this resolved for everyone shortly. | |
| IP Block Allocation | |
|---|---|
| 19th of February 2006, 18:19:10 | Announcements (Metronet) |
| We have identified an issue which will affect less then 500 customers who have IP address blocks. The issue is a difference in the way that IP blocks are allocated. Previously customers routers would have been assigned the the last usable IP... | |
| Responsiveness | |
|---|---|
| <This post is a follow-up> | |
| 19th of February 2006, 17:11:12 | Service Issues [All OK] |
| This was caused by some issues on our LNS routers. These have now been fixed and service should now be back to normal. Kind Regards, James Bailey Comms Team | |
| Responsiveness | |
|---|---|
| <View the update to this post> | |
| 19th of February 2006, 16:15:30 | Announcements (Metronet) |
| We are currently aware of some issues effecting responsiveness of web pages and other traffic. This is currently being investigated by our Network engineers. Kind regards, James Bailey Comms Team | |
| Portal Update | |
|---|---|
| <View the update to this post> | |
| 19th of February 2006, 12:24:33 | Service Issues [On-going Issues] |
| The new portal should now be up and running for customers to use. There have been some reports of customers unable to login due to password porblems. We are not aware of any password changes for any one and it is not an issue that we are seeing as... | |
| Email Update | |
|---|---|
| <View the update to this post> | |
| 19th of February 2006, 12:21:58 | Service Issues [On-going Issues] |
| To explain the email issue and an update to the current situation. The email issue has been one with a configuration issue with the mail core that we have to ensure that mail was not lost. We tested this internally and it was working correctly... | |
| 18th of February 2006, 14:52:33 | Announcements (Metronet) |
| The Metronet email system will be intermittantly off line until Monday 20th February at nine am as part of the roll out of the new portal and network systems. The email is being moved into our platform which will bring extra resiliancy and... | |
| Portal Upgrade | |
|---|---|
| 17th of February 2006, 12:50:28 | Announcements (Metronet) |
| We will be upgrading to the new Metronet Web Portal and network connectivity this weekend from Midnight Sat 18th February until 9am Monday 20th February. As a result our website will be unavailable all weekend and some periods of connection... | |
| Server Maintenance | |
|---|---|
| 16th of February 2006, 12:58:34 | Announcements (Metronet) |
| We are currently undergoing maintenance on a number of our servers. You may experience brief outages on a number of our services. Regards, James Bailey Metronet/Plusnet Communications Team | |
| PAYH Outage | |
|---|---|
| <This post is a follow-up> | |
| 08th of February 2006, 11:15:24 | Service Issues [All OK] |
| Our engineers now believe to have a more permanant fix in place. Apologies for the inconveniences that this downtime may have caused. Kind regards, James Bailey Metronet/Plusnet Communications Team | |
| PAYH Outage | |
|---|---|
| <This post is a follow-up> | |
| <View the update to this post> | |
| 08th of February 2006, 10:50:21 | Service Issues [On-going Issues] |
| We're experiencing a reoccurance of this mornings problem. All sites and account access appear to be down currently. Our engineers are aware and are looking to have a fix in place as soon as possible. Kind regards, James Bailey Metronet/Plusnet... | |
| PAYH Outage | |
|---|---|
| <View the update to this post> | |
| 08th of February 2006, 09:40:57 | Service Issues [All OK] |
| We suffered a brief outage on Pay-As-You-Host this morning, but the problem has now been rectified by our engineers and all is believed to be well. Kind regards, James Bailey Metronet/Plusnet Communications Team | |
| Usage Graphs for @Metro2.net customers | |
|---|---|
| 03rd of February 2006, 11:46:46 | Service Issues [On-going Issues] |
| We are aware that usage graphs are not currently updating for customers that are on the metro2.net realm. This is being investigated by our development team and I'll update this when I have an update. Regards, James Bailey Metronet/Plusnet... | |
| Outgoing Mail (Dial-up Customers Only) | |
|---|---|
| <This post is a follow-up> | |
| 02nd of February 2006, 09:33:27 | Service Issues [All OK] |
| The issues effecting dialup customers and outgoing email has now been resolved. Many thanks for your patience regarding this matter. Regards, James Bailey Metronet/Plusnet Communications Team | |
| Outgoing Mail (Dial-up Customers Only) | |
|---|---|
| <View the update to this post> | |
| 01st of February 2006, 17:00:06 | Service Issues [On-going Issues] |
| Following from the mail outage on Monday, we routed our outgoing mail server to use Plusnet's outgoing mailserver. As such, we only allowed our Broadband customers to be able to relay email through this server. This is currently being amended to... | |
| Primary Metronet mail server failure | |
|---|---|
| <This post is a follow-up> | |
| 01st of February 2006, 09:32:51 | Service Issues [All OK] |
| With the new mail server being implemented, we have come across a few issues with customers using authenticated smtp. If you are experiencing issues with sending emails, then please check that you are not using authenticated smtp. To do this (in... | |
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