Posts from December 2006

History

Portals & Internal Services
<This post is a follow-up>
21st of December 2006, 11:37:20Service Issues
[All OK]
This is a follow up to the previously reported issue with our Sheffield Network outage. A copy of the previous report can be foud here :

http://usertools.plus.net/status/archive/1166695390.htm

The planned maintenance post for the work carried out...
Portals & Internal Services
<This post is a follow-up>
<View the update to this post>
21st of December 2006, 09:51:53Service Issues
[On-going Issues]
We are currently investigating a Network Outage that has, this morning, affected access to Sheffield based services including our Web Portals, E-Mail and internal systems.

Our network engineers have worked to bring these services back online, but...
Portals & Internal Services
<View the update to this post>
21st of December 2006, 09:28:09Service Issues
[Services Down]
We are currently experiencing an outage affecting Sheffield-hosted services such as access to our Web Portals. This is affecting internal systems also and access to account specific details are unavailable to our support agents at this time.

Our...
Email Delays - NEW
<View the update to this post>
15th of December 2006, 17:40:10Service Issues
[On-going Issues]

We would like to make customers aware of an issue causing further delays to incoming customer E-Mail.

We are currently suffering from a DDOS Spambot Attack to our incoming mail servers, which is creating a very high number of attempted SMTP...
PAYH V1 Control Panel & Website Accessibility - RESOLVED
<This post is a follow-up>
12th of December 2006, 18:41:53Service Issues
[All OK]
This is an update to the previously reported problems affecting Pay As You Host customers. A copy of the original announcement can be seen here:-
http://servicestatus.net/index?id=665

Access to customers' websites and the PAYH v1 Control Panel has...
PAYH V1 Control Panel & Website Accessibility - NEW
<View the update to this post>
12th of December 2006, 17:26:29Service Issues
[Services Down]
Our network engineers are currently investigating a problem preventing access to Pay As You Host websites.

Attempts to access the control panel are also likely to result in proxy errors for customers.

We are investigating as a priority and will...
Planned Phone System Maintenance - Tuesday 5th December 2:00am-6:00am
04th of December 2006, 14:34:58Announcements (Metronet)
Maintenance Window:-
Tuesday 5th December 2:00am-6:00am

Service Affected:-
Customer Support Telephony Systems.

Duration of expected customer impact:-
1 hour.

Detailed description of work to be performed:-
We are installing a system supplied by...
JTN Email/Web Forwarding - RESOLVED
<This post is a follow-up>
01st of December 2006, 13:19:44Service Issues
[All OK]
This is an update to the previously reported problem affecting Just The Name customers. A copy of the last announcement can be seen here:-
http://servicestatus.net/index?id=662

The problems affecting Email and Web forwarding have now been...

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