Posts from December 2009

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JTN Mail Forwarding Delays (59926) - RESOLVED
29th of December 2009, 14:18:52Announcements (BT)
This is an update to the previous announcement regarding mail forwarding delays.

Our network engineers have resolved this issue and the service is now working as normal.

We apologise for any inconvenience caused by these issues.

Kind...
JTN Mail Forwarding Delays (59926) - NEW
29th of December 2009, 09:30:54Announcements (BT)
Our mail forwarding service is currently experiencing delays.

Our network engineers are currently investigating this issue.

We would like to apologise for the inconvenience and will provide another update as soon as more details become...
Metronet/JTN DNS Problems (59900) - RESOLVED
<This post is a follow-up>
23rd of December 2009, 15:09:43Service Issues
[All OK]
This is an update to the post we published this afternoon about problems we were having with our authoritative DNS servers.

These problems have now been resolved and normal service has been resumed.

Sorry about the inconvenience.

Kind...
Metronet/JTN DNS Problems (59900) - NEW
<View the update to this post>
23rd of December 2009, 12:48:19Service Issues
[Services Down]
We are currently investigating a problem with our authoritative DNS servers that will be preventing customers from accessing many of our services, including but not limited to some of our websites, email servers and customers' hosted domains

We...
DNS Problems (59850) - RESOLVED
<This post is a follow-up>
18th of December 2009, 17:04:50Service Issues
[All OK]
This is an update to the post we published this afternoon about problems we were having with our authoritative DNS servers.

These problems have now been resolved and normal service has been resumed.

Sorry about the inconvenience.

Kind...
DNS Problems (59850) - NEW
<View the update to this post>
18th of December 2009, 15:20:03Service Issues
[Services Down]
We are currently investigating a problem with our authoritative DNS servers that will be preventing customers from accessing many of our services, including but not limited to our website and email servers.

We would like to apologise for the...
Data Centre Problems (59757) - RESOLVED
<This post is a follow-up>
15th of December 2009, 20:31:32Service Issues
[All OK]
This is an update to yesterday's posts about access to our Pay-As-You-Host and Just-The-Name services:
http://servicestatus.net/index?id=868
http://servicestatus.net/index?id=869
http://servicestatus.net/index?id=870

The problem was caused by a...
Data Centre Problems (59757) - UPDATE
<This post is a follow-up>
<View the update to this post>
14th of December 2009, 14:11:46Service Issues
[On-going Issues]
This is an update to the posts we published this morning about access to our Pay-As-You-Host and Just-The-Name services -
http://servicestatus.net/index?id=868
http://servicestatus.net/index?id=869

Access to all services has been restored. We are...
Emergency PAYH/JTN Maintenance - Monday 14th December Midday
<View the update to this post>
14th of December 2009, 11:59:45Service Issues
[Services Down]
When's this work happening?
Today, 14th December.

What does it affect?
Access to Pay-As-You-Host customers' websites and FTP accounts. The Just-The-Name website at www.just-the-name.co.uk is also likely to be unavailable until further notice.

How...
Data Centre Problems (59757) - NEW
14th of December 2009, 10:50:55Service Issues
[On-going Issues]
We're currently experiencing some issues with connectivity at one of our data centres. This may be causing problems with FTP, accessing your control panel along with other issues.

This is being investigated by our network engineers and we'll post...

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