Posts from September 2006
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2005 :
[Jan]7 posts
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| Telehouse Maintenance - 6:00am to 9:00am Saturday 30th September | |
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| 28th of September 2006, 18:10:29 | Announcements (Metronet) |
| Service Affected:- Various Maintenance Window:- 6:00am to 9:00am Saturday 30th September Detailed description of work to be performed:- We are performing some maintenance work on a number of servers in our Telehouse datasuites. The list of work... | |
| PAYH Control Panel (36108) - RESOLVED | |
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| <This post is a follow-up> | |
| 28th of September 2006, 14:35:25 | Service Issues [All OK] |
| This is an update to the previous problem affecting PAYH customers. A copy of the original announcement can be found here:- http://servicestatus.net/index?id=623 Customers should now be able to access their control panel and make configuration... | |
| PAYH Control Panel (36108) - NEW | |
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| <View the update to this post> | |
| 28th of September 2006, 13:44:32 | Service Issues [Services Down] |
| We are currently aware of a problem affecting PAYH Version 2 customers whereby they are encountering proxy errors when attempting to access their control panel. Our network engineers are aware and are working to resolve the issue. We will provide... | |
| PAYH Control Panel (36048) - RESOLVED | |
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| <This post is a follow-up> | |
| 26th of September 2006, 18:19:12 | Service Issues [All OK] |
| This is an update to the previous problem affecting PAYH Version 2 customers. A copy of the original announcement can be found here:- http://servicestatus.net/index?id=621 Customers should now be able to access their control panel and make... | |
| PAYH Control Panel (36048) - NEW | |
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| <View the update to this post> | |
| 26th of September 2006, 15:20:59 | Service Issues [Services Down] |
| We are currently aware of a problem affecting PAYH Version 2 customers whereby they are encountering proxy errors when attempting to access their control panel. Our network engineers are aware and are working to resolve the issue. We will provide... | |
| Broadband Connectivity Problems - RESOLVED | |
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| <This post is a follow-up> | |
| 26th of September 2006, 14:32:57 | Service Issues [All OK] |
| This is an update to the previously reported problems affecting broadband connectivity. A copy of the previous report can be found here:- http://servicestatus.net/index?id=618 We have now seen the majority of customers that were disconnected during... | |
| Broadband Connectivity Problems - NEW | |
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| 26th of September 2006, 10:03:43 | Service Issues [Services Down] |
| During a period of planned network maintenence this morning we encountered a problem where broadband customers connected to the gateway ptn-ag2 were disconnected. As a result of this we are aware that some customers may be experiencing difficulties... | |
| Broadband Connectivity Problems - NEW | |
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| <View the update to this post> | |
| 26th of September 2006, 07:13:04 | Service Issues [Services Down] |
| During a period of planned network maintenence this morning we encountered a problem where broadband customers connected to the gateway ptn-ag2 were disconnected. As a result of this we are aware that some customers may be experiencing difficulties... | |
| Customer Support Telephone System (Ref - 35985) - RESOLVED | |
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| <This post is a follow-up> | |
| 26th of September 2006, 07:11:08 | Service Issues [All OK] |
| This is an update to the previously reported problem with our customer support telephone system. A copy of the previous announcement can be found here:- http://usertools.plus.net/status/archive/1159104948.htm Following the Telehouse power outage... | |
| Customer Support Telephone System (Ref - 35985) - UPDATE | |
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| <View the update to this post> | |
| 24th of September 2006, 13:30:53 | Service Issues [On-going Issues] |
| This is an update to the previously reported issues with our telephone system. A copy of the previous report can be found here: http://usertools.plus.net/status/archive/1159100312.htm Our phone system is now back online, however our Interactive... | |
| PAYH Web Portal and Site Availability - RESOLVED | |
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| <This post is a follow-up> | |
| 22nd of September 2006, 15:33:30 | Service Issues [All OK] |
| This is a follow up to the previously reported problems affecting some PAYH customers. The original posting can be found here:- http://servicestatus.net/index?id=614 Our network engineers have since resolved the problem and our portal, customers'... | |
| PAYH Web Portal and Site Availability - NEW | |
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| <View the update to this post> | |
| 22nd of September 2006, 12:22:04 | Service Issues [Services Down] |
| We are currently aware of a problem affecting our website www.pay-as-you-host.com/ This issue may also be resulting in intermittent availability of customers' sites and potential email problems. Our engineers are aware of the problem and we will... | |
| Just-The-Name Web Forwarding (35783) - RESOLVED | |
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| <This post is a follow-up> | |
| 21st of September 2006, 08:53:29 | Service Issues [All OK] |
| This is an update to the previously reported problem affecting web forwarding for Just-The-Name customers. A copy of the previous posting can be found here:- http://servicestatus.net/admin/index?id=612 Our network engineers have identified the... | |
| Just-The-Name Web Forwarding (35783) - NEW | |
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| <View the update to this post> | |
| 21st of September 2006, 08:11:27 | Service Issues [Services Down] |
| A number of our customers are experiencing problems where web forwarding on their Just-The-Name domain names appears not to be working. This is only occurring on domains which are using the feature called URL Masking. When someone tries to view a... | |
| Phone System Maintenance: Sept 21st: 5-5.30am | |
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| 20th of September 2006, 15:56:15 | Announcements (Metronet) |
| Maintenance Window:- Thursday 21st September 5-5:30am Service Affected:- Phone System and Voicemail Services Duration of expected customer impact:- Approximately 30 minutes. Detailed description of work to be performed:- BT engineers will be... | |
| Just-The-Name Web Forwarding (35783) - Resolved | |
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| <This post is a follow-up> | |
| 18th of September 2006, 14:49:55 | Service Issues [All OK] |
| Our Network Engineers have advised us that they have now resolved the problem with Web Forwarding on Just-The-Name. All websites which have the URL Masking feature applied should now be forwarding correctly. Kind Regards, James Bailey Comms Team | |
| Just-The-Name Web Forwarding (35783) - New | |
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| <View the update to this post> | |
| 18th of September 2006, 09:07:27 | Service Issues [On-going Issues] |
| A number of our customers are experiencing problems where their web forwarding on their Just-The-Name domain names appears not to be working. This is only occurring on domains which are using the feature called URL Masking. When someone tries to... | |
| Just The Name Mail Problem (Ref 34106) - UPDATE | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 15th of September 2006, 12:38:30 | Service Issues [On-going Issues] |
| This is an update to the previously reported problem affecting mail delivery for Just The Name customers. The previous post can be found here for your reference:- http://servicestatus.net/admin/index?id=599 Our network engineers are still... | |
| Port995.com - RESOLVED | |
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| <This post is a follow-up> | |
| 14th of September 2006, 19:35:30 | Service Issues [All OK] |
| This is a follow up to the previously reported problems with Port995. For your reference, the previous report can be found here:- http://servicestatus.net/admin/index?id=590 The problem sending outgoing email via SSL has now been resolved. Kind... | |
| Planned Maintenence - Friday 15th September 6am-8am | |
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| 14th of September 2006, 19:28:50 | Announcements (Metronet) |
| Maintenance Window:- Friday 15th September 6am-8am. Service Affected:- Just The Name. Duration of expected customer impact:- Intermittant for a few minutes. Detailed description of work to be performed:- We will be halting the proxy server... | |
| Broadband Speed and Latency Problems (Refs 35406 & 35469) - RESOLVED | |
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| <This post is a follow-up> | |
| 14th of September 2006, 18:28:43 | Service Issues [All OK] |
| This is an update to the previous post regarding speed and latency problems affecting some broadband customers. A copy of the previous post can be found here for reference:- http://usertools.plus.net/status/archive/1158091009.htm Following a... | |
| Broadband Speed and Latency Problems (Refs 35406 & 35469) - UPDATE | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 13th of September 2006, 17:16:49 | Service Issues [On-going Issues] |
| This is an update to the previous post regarding speed and latency problems affecting some broadband customers. A copy of the original service status posting can be found here for... | |
| Kodak Gallery Websites - UPDATE | |
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| <This post is a follow-up> | |
| 13th of September 2006, 13:37:03 | Service Issues [On-going Issues] |
| This is an update to the previously reported problem affecting the availability of European Kodak Gallery websites such as http://www.kodakgallery.co.uk. A copy of the previous service status posting can be found... | |
| Broadband Speed and Latency Problems (Refs 35406 & 35469) - UPDATE | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 12th of September 2006, 19:57:23 | Service Issues [On-going Issues] |
| This is an update to the previous post regarding speed and latency problems affecting some broadband customers. A copy of the original service status posting can be found here for... | |
| BT Planned Engineering Works - Wednesday 13th September and Thursday 14th September - Postponed | |
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| <This post is a follow-up> | |
| 12th of September 2006, 14:35:57 | Announcements (BT) |
| The previously announced maintenance work announced in the following post: http://usertools.plus.net/status/archive/1157467057.htm on our central pipes on 13th and 14th September has been postponed. We will post a further update when the work... | |
| Broadband Speed and Latency Problems (Refs 35406 & 35469) - UPDATE | |
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| <View the update to this post> | |
| 11th of September 2006, 21:19:19 | Service Issues [On-going Issues] |
| This is an update to the previous post regarding speed and latency problems affecting some broadband customers. A copy of the original service status posting can be found here for... | |
| Just The Name Mail Problem (Ref 34106) - NEW | |
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| <View the update to this post> | |
| 11th of September 2006, 15:22:24 | Service Issues [On-going Issues] |
| We are currently investigating a problem whereby some mail may be delivered to the "catch-all" email address rather than to specified addresses. The problem is currently being worked on by our network engineers and we will post a further update as... | |
| Mail Authentication - RESOLVED | |
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| <This post is a follow-up> | |
| 07th of September 2006, 13:02:58 | Service Issues [All OK] |
| This is an update to the previously reported email authentication issues. A copy of the original service status posting can be found here:- http://usertools.plus.net/status/archive/1157533042.htm Our engineers have identified a problem affecting... | |
| Mail Authentication - NEW | |
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| <View the update to this post> | |
| 07th of September 2006, 11:11:38 | Service Issues [On-going Issues] |
| We are currently investigating reports of intermittent POP3 authentication failures across the Metronet mail platform. Affected customers may find that their password is rejected when attempting to collect mail. Please note that this is not... | |
| ADSL disconnects due to planned Maintenance (35375) - RESOLVED | |
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| <This post is a follow-up> | |
| 07th of September 2006, 08:06:45 | Service Issues [All OK] |
| This is a follow up to the previously published maintenance post, a copy of which can be found here for your reference:- http://usertools.plus.net/status/archive/1157590729.htm We are pleased to report that the engineering work was successfully... | |
| ADSL disconnects due to planned Maintenance (35375) - New | |
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| <View the update to this post> | |
| 07th of September 2006, 01:49:11 | Service Issues [On-going Issues] |
| Ref this post: http://usertools.plusnet.net/status/archive/1157590729.htm The planned maintenance window has been extended to 6AM from 4AM. Due to unforeseen circumstances during the maintenance window we are currently seeing that some customers... | |
| BT Planned Engineering Works (Reminder) - Thursday 7th September - Thursday 14th September | |
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| <View the update to this post> | |
| 07th of September 2006, 00:58:19 | Announcements (BT) |
| Maintenance Window:- Thursday 7th September 12:00am-04:00am Wednesday 13th September 12:00am-04:00am Thursday 14th September 12:00am-04:00am Service Affected:- Broadband Connectivity. Duration of expected customer impact:- A few minutes at the... | |
| Signup and Upgrade Problem - (Ref - 35356) - RESOLVED | |
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| <This post is a follow-up> | |
| 06th of September 2006, 15:19:58 | Service Issues [All OK] |
| This is an update to the previous post regarding the problem with signing up and upgrading accounts, a copy of which can be found here:- http://usertools.plus.net/status/archive/1157550986.htm The problem with BT's pre-order checker database... | |
| Signup and Upgrade Problem - (Ref - 35356) - NEW | |
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| <View the update to this post> | |
| 06th of September 2006, 13:56:53 | Service Issues [On-going Issues] |
| We are currently investigating reports from our customers seeing an error message when trying to signup or upgrade their account. The problem is being caused by failure on BT's pre-order checker database. They have raised this as a priority one... | |
| Metronet Email Delays - RESOLVED | |
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| <This post is a follow-up> | |
| 05th of September 2006, 17:49:13 | Service Issues [All OK] |
| This is an update to the previous report regarding email delays, a copy of which can be found here:- http://usertools.plus.net/status/archive/1157454400.htm As previously reported the problems with email have been resolved. The problem was... | |
| Port995.com - Update | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 05th of September 2006, 16:50:16 | Service Issues [On-going Issues] |
| This is a follow up to the previously reported problems with Port995. For your reference, the previous reports can be found here:- http://servicestatus.net/admin/index?id=586 We are continuing to work on the problem with sending outgoing email... | |
| BT Planned Engineering Works - Thursday 7th September - Thursday 14th September | |
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| 05th of September 2006, 14:41:14 | Announcements (BT) |
| Maintenance Window:- Thursday 7th September 12:00am-04:00am Wednesday 13th September 12:00am-04:00am Thursday 14th September 12:00am-04:00am Service Affected:- Broadband Connectivity. Duration of expected customer impact:- A few minutes at the... | |
| Email Delays - UPDATE | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 05th of September 2006, 11:09:07 | Service Issues [On-going Issues] |
| This is an update to the previous report regarding email delays, a copy of which can be found here:- http://usertools.plus.net/status/archive/1157445868.htm Our engineers have identified and resolved the root cause of the problem and email queues... | |
| Email Delays - NEW | |
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| <View the update to this post> | |
| 05th of September 2006, 08:46:19 | Service Issues [On-going Issues] |
| At 4.30am this morning we experienced a problem affecting one of our four mail collection servers. This problem has since caused delays in the delivery of email routed via this particular server. Email is still being directed to the remaining... | |
| Port995.com - Update | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 03rd of September 2006, 15:28:56 | Service Issues [On-going Issues] |
| This is a follow up to the previously reported problems with port995. For your reference, the previous reports can be found here:- http://servicestatus.net/index?id=584 http://servicestatus.net/index?id=583 As previously reported the new... | |
| Kodak Gallery websites - NEW | |
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| <View the update to this post> | |
| 03rd of September 2006, 13:21:37 | Service Issues [All OK] |
| We are currently investigating a problem whereby some European Kodak Gallery websites such as http://www.kodakgallery.co.uk are not available to some of our customers. We have contacted Kodak to try and find out why the sites are unavailable and to... | |
| port995.com - NEW | |
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| 02nd of September 2006, 18:08:22 | Announcements (BT) |
| We are currently investigating a problem whereby customers are unable to connect to the port995.com mail servers to collect email. We have raised this issue with our network engineers and will provide further details as they are made... | |
| Port995.com - Update | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 01st of September 2006, 17:39:37 | Service Issues [On-going Issues] |
| This is an update to the previously reported issues with the port995.com mail service. The new security certificate has been installed and access to POP3 and IMAP services over SSL has been restored. Our network engineers are still working on the... | |
| Email Delays - UPDATE | |
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| <This post is a follow-up> | |
| 01st of September 2006, 14:26:54 | Service Issues [On-going Issues] |
| This is an update to the previous report regarding email delays, a copy of which can be found here:- http://usertools.plus.net/status/archive/1157103112.htm We are pleased to report that our email queues remain at a manageable level and email... | |
| Port995.com - Update | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 01st of September 2006, 14:23:58 | Service Issues [All OK] |
| This is an update to the previously reported issues with the port995.com site. We have since received the security certificate and envisage this to be installed by the end of the day. Until then we have a temporary certificate in place and access... | |
| Port995.com - Update | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 01st of September 2006, 09:36:29 | Service Issues [On-going Issues] |
This is an update to the previously reported issues with the port995.com site. Access to the site was restored yesterday afternoon, although we experienced an issue with the security certificate shortly afterwards. We immediately contacted our... | |
| Email Delays - UPDATE | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 01st of September 2006, 09:34:48 | Service Issues [On-going Issues] |
| This is an update to the previous report regarding email delays, a copy of which can be found here:- http://usertools.plus.net/status/archive/1157053321.htm As previously communicated access to our mail IMAP & POP3 mail collection servers was... | |
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