Posts from November 2006
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2005 :
[Jan]7 posts
[Feb]5 posts
[Mar]10 posts
[Apr]11 posts
[May]5 posts
[Jun]6 posts
[Jul]11 posts
[Aug]7 posts
[Sep]12 posts
[Oct]7 posts
[Nov]2 posts
[Dec]10 posts
| JTN Email/Web Forwarding - UPDATE | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 30th of November 2006, 18:36:04 | Service Issues [On-going Issues] |
| This is an update to the previously reported problem affecting Just The Name customers. A copy of the original posting can be seen here:- http://servicestatus.net/index?id=661 We are continuing to investigate issues affecting both email and web... | |
| JTN Email/Web Forwarding - UPDATE | |
|---|---|
| <This post is a follow-up> | |
| <View the update to this post> | |
| 29th of November 2006, 18:49:40 | Service Issues [On-going Issues] |
| This is an update to the previously reported problem affecting Just The Name customers. A copy of the original posting can be seen here:- http://servicestatus.net/index?id=660 Our network engineers are still investigating the cause of the... | |
| JTN Email/Web Forwarding - NEW | |
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| <View the update to this post> | |
| 29th of November 2006, 13:46:51 | Service Issues [Services Down] |
| We are currently aware of a problem affecting email forwarding for Just The Name customers. Email sent to customers' addresses is not being delivered to the forwarding address. Some customers have reported receiving timeout notifications when... | |
| Planned Routing Maintenance - Thursday 30th November 5:00am-6:00am | |
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| 28th of November 2006, 16:50:28 | Announcements (Metronet) |
| Maintenance Window:- Thursday 30th November 5:00am-6:00am. Services Affected:- Pay As You Host Port995 Just The Name inUK Duration of expected customer impact:- 20 minutes. Detailed description of work to be performed:- We will be moving layer3... | |
| Service Wide Outage - NEW | |
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| 27th of November 2006, 16:16:26 | Service Issues [All OK] |
| We have recently suffered a short service wide outage affecting the following brands:- Pay As You Host inUK Port995 Just The Name Customers will have been unable to access any websites or services during the outage. Our network engineers quickly... | |
| Customer Support - Phone System - RESOLVED | |
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| <This post is a follow-up> | |
| 14th of November 2006, 09:42:32 | Service Issues [All OK] |
| This is an update to the previously reported problem affecting our customer support telephony systems. A copy of the original report can be found here:- http://servicestatus.net/index?id=656 Inbound and outbound calls are now being routed as normal... | |
| Customer Support - Phone System - NEW | |
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| <View the update to this post> | |
| 13th of November 2006, 11:21:43 | Service Issues [Services Down] |
| We are currently investigating a problem affecting our Customer Support phone system. Customers calling us are likely to hear the engaged tone, and our agents are unable to make outbound calls. Customers can still raise queries via email as... | |
| Metronet Portal Slowdowns - RESOLVED | |
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| <This post is a follow-up> | |
| 10th of November 2006, 10:55:28 | Service Issues [All OK] |
| This is a follow up to the previous announcement regarding issues with our Metronet portals. The previous announcement can be found here for your reference: http://servicestatus.net/index?id=652 After performing several short spells of maintenance... | |
| Metronet portal login - Resolved | |
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| <This post is a follow-up> | |
| 10th of November 2006, 10:44:56 | Service Issues [All OK] |
| The previously reported issue preventing customers from logging into our web portal has now been resolved. The issue was caused by some minor changes made during last nights maintenance window, which have now been reverted. We would like to... | |
| Metronet portal login - New | |
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| <View the update to this post> | |
| 10th of November 2006, 09:47:25 | Service Issues [Services Down] |
We are currently investigating an issue preventing users logging into our web portal at https://portal.metronet.co.uk. Affected users will receive an error message stating that their username and/or password are invalid. Our development team are... | |
| Portal Slowdowns - NEW | |
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| <View the update to this post> | |
| 09th of November 2006, 20:20:02 | Service Issues [On-going Issues] |
| We are currently investigating problems with our website portal. Visitors may experience timeouts and be unable to view pages intermittently as we are experiencing slowdowns within the system. Our engineers are currently investigating this and we... | |
| Port 995 Email Delays - RESOLVED | |
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| <This post is a follow-up> | |
| 08th of November 2006, 16:59:37 | Service Issues [All OK] |
| This is an update to the previously announced problem causing email delays for Port995 customers. A copy of the previous post can be found here:- http://servicestatus.net/index?id=650 Monitoring of the service has seen continued improvement and the... | |
| Port 995 Email Delays - UPDATE | |
|---|---|
| <This post is a follow-up> | |
| <View the update to this post> | |
| 07th of November 2006, 12:07:07 | Service Issues [On-going Issues] |
| This is an update to the previously announced problem causing email delays for Port995 customers. A copy of the previous post can be found here:- http://servicestatus.net/index?id=646 We are pleased to report that the maintenence work this morning... | |
| PAYH FTP Connectivity Problems - RESOLVED | |
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| <This post is a follow-up> | |
| 06th of November 2006, 15:06:46 | Service Issues [All OK] |
| This is an update to the previously reported problem affecting FTP access for PAYH customers. A copy of the original announcement can be found here:- http://servicestatus.net/index?id=648 Our network engineers have now resolved the underlying cause... | |
| PAYH FTP Connectivity Problems - NEW | |
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| <View the update to this post> | |
| 06th of November 2006, 10:07:13 | Service Issues [Services Down] |
| We are currently aware of a problem preventing customers from accessing their webspace via FTP. Those affected will find that the connection to the server is closed at the point of authenticating (entering your login details). Our network... | |
| Planned Port995 Maintenence - Tuesday 7th November 12:00am-6:00am | |
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| 03rd of November 2006, 18:46:00 | Announcements (Metronet) |
| Maintenence Window:- Tuesday 7th November 12:00am-6:00am. Duration of expected customer impact:- 6 hours. Detailed description of work to be performed:- We will be installing a replacement server and copying customers' data across to the new... | |
| Port 995 Email Delays - UPDATE | |
|---|---|
| <This post is a follow-up> | |
| <View the update to this post> | |
| 03rd of November 2006, 18:22:49 | Service Issues [On-going Issues] |
| This is an update to the previously announced problem causing email delays for Port995 customers. A copy of the previous post can be found here:- http://servicestatus.net/index?id=645 The new platform has now been rebuilt, tested and change control... | |
| Port 995 Email Delays - UPDATE | |
|---|---|
| <This post is a follow-up> | |
| <View the update to this post> | |
| 01st of November 2006, 12:57:32 | Service Issues [On-going Issues] |
| As promised, this is an update to the previously announced problem causing email delays for Port995 customers. A copy of the previous post can be found here:- http://servicestatus.net/admin/index?id=641 As previously communicated, we have taken the... | |
| Broadband Authentication Problem - (Ref 37151) - RESOLVED | |
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| <This post is a follow-up> | |
| 01st of November 2006, 12:18:16 | Service Issues [All OK] |
| This is an update to the previously announced problem whereby some broadband customers were experiencing difficulty connecting and seeing errors such as 'invalid username or password', 'error 691' or 'error 718'. A copy of the last announcement can... | |
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